Who we are
38 Charles House, Guildford Street, Surrey, KT16 9GT (for correspondence only)
The personal data we collect, why, and how long we retain it
When you visit the PairPlay website
We use a service provided by Jetpack to collect anonymous information about users’ activity on our site – e.g. page viewing figures – to help us improve the site’s effectiveness. We do not attempt to find out any visitor identities and we do not process, or retain, any data about visitors outside of the website database. Please see Jetpack’s site for information on how they collect, process, and retain data: https://jetpack.com/support/wordpress-com-stats/#privacy .
WordPress (used to create our site) and Jetpack are both run by Automattic – see their website for information on how they use personal data: https://automattic.com/privacy-notice/
Our legal basis for collecting data on our site is our legitimate interests.
When you contact us
We collect and process the data you provide us with (such as your name, email address, and message) when you contact us. We only use this data for the reasons you have instructed us to use it (e.g. to respond to your message, or fulfil a contract) and not for marketing. Data processed only for customer service/correspondence – will only be retained for as long as necessary to resolve the query or until the query is deemed void (maximum of 6 months after last communication). Data processed only for contractual reasons – might be retained for 6 years after the contract is complete or deemed void – and then might be anonymised (have any personal identifying data removed) and retained it indefinitely for business development purposes.
Our legal basis for collecting, processing, and retaining data from correspondence is our legitimate interests and contract purposes.
When you interact or contact PairPlay via social media or Skype
When you interact (i.e. comment, like or react) with us via social media – we do not process or retain your data outside of the social media site/app, however please be aware your data might be stored indefinitely within the site/app. When you contact us via social media direct messaging or Skype – we only collect and process the data you provide us with (such as your name, email address, phone/mobile number, and message). We only us this data for reasons you have instructed us to use it (e.g. to respond to your message, or fulfil a contract) and not for marketing. Data processed only for customer service/correspondence – will only be retained for as long as necessary to resolve the query or until the query is deemed void (maximum of 6 months after last communication). Data processed only for contractual reasons – might be retained for 6 years after the contract is complete or deemed void – and then might be anonymised (have any personal identifying data removed) and retained it indefinitely for business development purposes. You should check your social media and Skype privacy settings, and the relevant privacy policies for information on how they collect, process, and retain your data.
Our legal basis for collecting, processing, and retaining data from social media and Skype correspondence is our legitimate interests and contract purposes.
When you make a complaint to PairPlay
We collect, process and retain your data (such as name, address, and complaint) via the means you contact us when you make a complaint. We only use this data to keep a record of your complaint. We will retain this data for 6 years after the complaint has been received – and might then anonymise the data (remove any personal identifying data) and retain it indefinitely for business development purposes.
Our legal basis for collecting, processing, and retaining data in relation to your complaint is our legitimate interests.
Your data protection rights
You, as an individual, have rights regarding your data as stated in GDPR. You do not have to pay a fee for exercising your rights and we cannot charge a fee for a request – unless the request is excessive or manifestly unfounded. We must respond within one month – unless the request is complex or we have received a number of requests from you, in which case we may be able to extend the time to respond but must inform you of this within one month of receiving your request. We may be able to refuse your request where it is excessive or manifestly unfounded.
Your right to be informed
Your right of access
You have the right to ask us for confirmation we are processing your personal data, a copy of your personal data, and other supplementary information. At times we may not be able to give you all the information we process about you – e.g. where it contains another individual’s personal data.
Your right to rectification
We take reasonable steps to ensure the accuracy and completeness of the personal data we process (for the purpose of processing). You have the right to ask us to rectify any inaccurate personal data rectified and you may also be able to ask us to complete any incomplete personal data. If you believe we have any inaccurate or incomplete personal data about you – please contact us as soon as possible: email@example.com
Your right to erasure
Also known as the ‘right to be forgotten’, you have the right to ask us to erase your personal data in certain circumstances – where: it is no longer necessary for the purpose we originally collected or processed it; you withdraw your consent and we are relying on your consent as our legal basis; you object to the processing of your data and we are relying on legitimate interests as our legal basis but there is no legitimate interest to continue the processing; we are processing your personal data for direct marketing purposes and you object to the processing; we have processed the personal data unlawfully; we legally have to erase it; or we have processed your personal data to offer information to a child. We can refuse to erase your data where: retaining your data is necessary for freedom of expression and information; we are legally obliged to keep hold of your data; it is necessary for reasons of public health; it is necessary for establishing, exercising or defending legal claims; erasing your data would negatively impact scientific or historical research, or archiving in the public interest.
Your right to restriction of processing
You have the right to ask us to restrict the processing of your information if you are concerned about the accuracy of the data or how it is being used, in certain circumstances. If necessary you may also be able to stop us deleting your data. Where you have challenged the the accuracy of your data or objected to the use of your data, and we are looking into it, you can temporarily restrict the processing. Where we processed your data unlawfully but you do not want it deleted, or we no longer need your data but you want us to keep it for legal evidence/claims, you can ask us to restrict the use of your data rather than delete it.
We can only use restricted data where: we have your consent to do so; the data is needed for legal claims; it protects another person’s rights; or for reasons of important public interest. We may also decide to lift the restriction once we have investigated your complaint but should inform you beforehand.
Your right to object to processing
Where your personal data is processed for: a task carried out in the public interest, our legitimate interests, scientific or historical research, statistical purposes, or direct marketing – you have the right to object to the processing. We can refuse to comply with your objection and continue processing your data if we can prove we have a strong reason that overrides your objection, or prove it is for a legal claim.
Your right to data portability
You have the right to receive your personal data and store it for further personal use where our legal basis for processing your data is consent or contract, you have provided us with the data, and it is held electronically. You can also request we transfer the data to another data controller. We must provided the data in a structured, commonly used and machine readable format.
Your right not to be subject to automated decision-making including profiling
We do not carry out any automated decision-making including profiling.
Please contact us: firstname.lastname@example.org or 38 Charles House, Guildford Street, Surrey, KT16 9GT – if you wish to make a request in regards to one or more of your rights.
Sharing your information
When you click on one of the App links within our website you will be taken to the Apple App Store. Please see their website for more information on how they collect, process, and retain your data (https://www.apple.com/legal/privacy/)
We do not share your data with any other third parties – other than those you would reasonably expect, (such as our web server), or for legal reasons (such as when legally requested to do so by a legal authority, or to support legal claims against/for PairPlay Ltd).
Your right to complain
If you have questions or concerns about how we collect, process, or retain your personal data please contact us: email@example.com or 38 Charles House, Guildford Street, Surrey, KT16 9GT.
If you are still dissatisfied (i.e. we are unable to resolve your question or concern) you can make a complaint to the UK supervisory authority – the ICO. See their website for more information: https://ico.org.uk/make-a-complaint/
Changes to this privacy notice
Links to other websites
If you are under 18, you should get your parent or guardian’s consent before using our website, connecting with us on social media, contacting us via any means, or using our services in general.
How we protect your data
We take reasonable measures to ensure the security of any and all information we have about you, including backup storage, and use password protected email, website databases, computers, and mobile devices. We also use two-factor authentication to access our website back-end.
Please be aware that the internet is not completely secure and sending us personal data via the internet is done so at your own risk.